April 27, 2011
Cost Plus Processing
Attn. Phil Beniamino
7799 Roswell Rd.
Atlanta, GA 30350
RE: Cost Plus Advantages and sincere thanks for your help!
After being in business for close to twenty years I have a hard time believing what I hear from credit card processing companies. In fact from my experience and what I hear from fellow business owners the norm is to increase the rate we pay in increments knowing that the average business owner either never catches the changes or if they figure it out its only after time.
I wanted to thank you for creating a pricing strategy that gives me a solution to switching processors every few years. With the cost plus concept I can now rest assured I know the margin your company is charging me and I can rest assured with our contract that the amount you charge me will remain constant. Thank you for educating me on just how the processing works and ultimately helping me understand what the cost really is on my Visa and Master card processing. Your cost plus program has saved me a lot of money on my processing and I will continue to refer your services to my friends and colleagues.
Your installer was prompt and professional and my staff was trained on the use of my terminals and ways to make sure we keep our processing charges to a minimum. My interactions with your customer service department have always been handled expediently and efficiently. Best of all is that I know I can contact you as an owner/operator if I ever encounter an issue.
Thanks again for a great experience.